LED Lighting Services & Support
HST Light provides reliable LED strip products with quality control, technical support and after-sales service for distributors, lighting brands and project customers.
Pre-Sales & Product Support
We help you select the right LED strip for your application before you order. Send us your requirements and our engineering team will recommend a suitable product and solution.
Product Quality Support
HST Light provides technical support and product solutions for quality issues caused by manufacturing defects. We analyze the problem and offer repair, replacement or improvement solutions based on the actual situation.
Sample & Validation Support
Samples can be provided for testing and approval before mass production, so you can validate specifications, brightness and color in your own application.
Warranty & After-Sales Support
Warranty Limitations
Warranty does not cover damage caused by incorrect installation, improper use, unauthorized modification, external factors or operating conditions beyond product specifications.
Warranty Claim Process
Please provide product information, photos or testing details when reporting an issue. Our team will evaluate the case and provide a suitable solution as soon as possible.
Order Process
A clear ordering process from product inquiry, specification confirmation, production, quality inspection to final delivery.
Inquiry & Specification Review
Send your LED strip requirements including product type, voltage, CCT, power, length, application and quantity. Our team will evaluate the project requirements and recommend a suitable solution.
Sample Approval & Production
After confirming specifications and quotation, samples can be provided for testing and approval. Mass production starts after sample confirmation and order details are finalized.
Quality Control & Delivery
Products are inspected before shipment according to quality requirements. After final approval, goods are packed and delivered with shipping documents and after-sales support.
Payment, Lead Time & Packaging
Payment Terms
Standard payment terms are 30% deposit before production and balance before shipment. Payment methods and details can be discussed according to project requirements.
Lead Time
Production lead time depends on product type, customization requirements and order quantity. Sample orders are usually faster, while OEM/ODM projects require evaluation before production.
Packaging & Delivery
LED strip products are packed with suitable protection methods to prevent damage during transportation. Shipping documents and delivery arrangements are provided according to customer requirements.
OEM / ODM Services
Need a custom LED strip solution under your own brand? Explore our OEM / ODM capabilities for custom voltage, CCT, density, waterproof rating and packaging.
Send Your Requirements
Share product type, voltage, CCT, power, length, application and quantity.
Start Your LED Lighting Project
Tell us your LED strip requirements, application details and project needs. Our engineering team will review your specifications and provide a suitable solution including product selection, samples and production support.
- Emailsherry@hstlight.com
- Phone+86 175 5179 4527
- OfficeBuilding D, Weijian Industrial Park, Shiyan Street, Bao’an District, Shenzhen, China
- HoursMon-Fri, 9:00-18:00 CST